I had to Remote Desktop into a Windows Server 2008 machine for a client today and encountered a Black Screen after successfully logging in. No matter what I did, I couldn’t get the screen to go away. I tried all my normal tricks such as spamming ctrl+alt+delete and yelling at the screen, but nothing seemed to work. The next step was to Google it…
The Google results were plentiful and recommended that I disable Bitmap Caching from the Experience tab of the Remote Desktop Connection window. I do so and re-connected. No luck for me, but many others reported that this fixed it for them.
The next most common Google result was to check firewall, router MTU, and other router settings. Since my remote desktop connection have never had trouble before and I was able to successfully log into the same machine under a different user name, I figured I’d skip that one.
My next idea was to try and log in with another account. I logged in with the administrator account and found that it was working fine. My immediate thought was to try to find my other logged in session and force a log out. Supposedly, you can view logged on user by opening your Server Manager, expanding File Services, clicking on Share and Storage Management, and then clicking on Manage Sessions in the action pane to the right. This did not work for me (my other session wasn’t listed,) but it might for you. =)
After trying all of these “fixes” I decided to just do what I needed to do from the Administrator account that I was logged onto. By the time I was finished, I switched back to my other Remote Desktop Connection screen and was surprised to see that it was no longer black, but was showing the login window again. The session must have timed out and locked. I logged in and everything seemed to be working correctly again.
I’m not sure if allowing the session to time out and lock was what fixed it or if Remote Desktop just needed some extra time… But hopefully something in this post helps you out if you encounter a Black Screen after logging into a Remote Desktop session.
~ Paul
3 comments:
Print service restart works for me.
Thanks & Regards,
sandesh
I have the exact same annoying problem. RDP will connect and then just go to a black screen. It frequently disconnects my remote session as well. I have seen this problem on several forums but no one has a fix for it. Help me Steve Balmer.
Sorry to hear it. Hopefully it resolves itself like mine did. Unfortunately, I think Steve Balmer might only make matters worse... =)
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